Recruitment: Sales Manager

Capella Gallery Hall is a luxury wedding convention center in Ho Chi Minh City, Vietnam, with a contemporary East-West architectural style. The venue offers a large-scale banquet hall system suitable for various events and weddings. Situated at the heart of bustling central districts, Capella Gallery Hall provides a high-class service quality and modern technology following international standards.

We are seeking a passionate and highly organized Sales Manager to join our team.

Job Description:

1. Sales Strategy & Business Development

• Develop and implement business plans and sales targets to achieve revenue goals.
• Conduct periodic and ad-hoc market research, analyze competitors, and propose strategic improvements.
• Build and maintain relationships with key clients, partners, and stakeholders to drive business growth.
• Identify new business opportunities, market trends, and customer needs to enhance sales performance.
• Provide strategic recommendations and solutions to the Board of Directors regarding business operations.

2. Sales Operations & Performance Management

• Oversee and manage the Sales Department, ensuring optimal resource allocation and operational efficiency.
• Design and implement sales programs, incentive plans, and promotional policies.
• Optimize sales processes, workflow, and CRM systems for better efficiency and customer experience.
• Monitor and evaluate individual and team performance, ensuring achievement of business goals.
• Ensure adherence to company policies, industry regulations, and ethical business practices.

3. Team Management & Training

• Recruit, train, and develop the sales team to enhance performance and efficiency.
• Provide ongoing coaching and mentorship to sales staff, fostering a high-performance culture.
• Organize regular training sessions to improve team skills in negotiation, customer service, and sales techniques.
• Encourage collaboration between sales, marketing, and customer service teams to maximize business impact.

4. Customer Relationship & Market Expansion

• Collaborate with the Marketing Department to develop market strategies, enhance product offerings, and improve customer care.
• Coordinate and participate in corporate networking events and company-hosted activities.
• Develop long-term client relationships and ensure high levels of customer satisfaction.
• Address customer concerns, gather feedback, and implement improvements to enhance service quality.

5. Reporting & Risk Management

• Compile, analyze, evaluate, and prepare detailed business and sales reports.
• Identify and mitigate potential business risks, addressing challenges proactively.
• Track key performance indicators (KPIs) and adjust sales strategies accordingly.
• Perform other duties as assigned by the Board of Directors.

Job Requirements:

• Male/Female with a professional appearance and excellent communication skills. Proficient in English communication.
• Bachelor’s degree or higher in Business Administration, International Business, or Hospitality Management.
• Minimum of 5 years of experience in a similar position, preferably in hospitality, restaurants, hotels, or event and wedding venues.
• Strong leadership, management, training, and coaching skills.
• Excellent analytical, synthesis, and reporting capabilities.
• Strong negotiation, persuasion, and diplomatic skills.
• Well-established professional relationships, particularly with corporate clients.
• Ability to work both independently and within a team, with a high capacity to handle work pressure.
• Proficient in office software and business-related applications.

Application Requirements:

• A detailed CV outlining work experience.
• A 3×4 or portrait photo (taken within the last 6 months).

Contact Information: Capella Center Joint Stock Company
24 Đường 3 tháng 2, Ward 12, District 10, Ho Chi Minh City
Phone: 08 626 9999
Email: recruitment@capellagallery.com
Website: www.capellagallery.com
Facebook: www.facebook.com/capellagalleryhall

Only shortlisted candidates will be invited for an interview. All applications will be kept strictly confidential.